Please read the following terms and conditions ( 'Agreement' ) carefully as any purchase of products will be subject to these terms and conditions. they set out the agreement between Jasmin Direct Ltd ( referred to in this agreement as "we", "us" or "our" ) and you ( "you" means the person, persons or company viewing this website or placing an order on the website ). At no point are your statutory rights affected. Ordering Methods and Confirmation Products displayed on this website can be ordered online through our secure server, Worldpay. We accept payments by Visa and MasterCard credit cards, and switch and Solo debit cards. If you have placed your order online we will send an e-mail as confirmation. This will be sent within 24 hours, allowing you to check the details of the order. If your delivery address is outside the UK and you order online you must pay by credit/debit card or Sterling banker's draft. If you do not want to use our secure online ordering service you can also order: By telephone on : +44 (0) 1202 422655 (Office hours 9am-5pm Monday-Friday; 9am-1pm Saturdays) Or By post: Cheques should be made payable to ' Jasmin Direct ' and sent with the total order value including carriage (our carriage costs are shown below) to:- Jasmin Direct Limited 9 Hursley Close Boscombe East Bournemouth Dorset BH7 6SE United Kingdom Please make sure to give a complete order itemisation including product code, your full name and address and delivery address.

Delivery Times We can deliver goods to destinations withinn the UK and worldwide. We usually despatch all UK orders within 48 hours of receipt on an overnight courier service. This means you should receive your order (if in the UK)within 3 days of ordering. However, as a safety margin we do ask that you allow 5 days for delivery. In the unlikely event that delivery may exceed 5 days we will notify of the anticipated despatch date. Customers will usually receive delivery to mainland Europe within 7 days of the order being placed, and the rest of the world within 10 days. However, delivery on an overseas order will be advised individually and depending on destination. Please contact us if you require further details. Please be aware that packages will not be left at the delivery address without a signature on behalf of the recipient. if someone is not present at the time of attempting delivery, the courier will leave a contact card. If the goods are not delivered within the timescale set out above, please contact us by telephone or e-mail. We cannot be held liable for any loss caused by late delivery on the part of the couriers. Returns and Refunds (Your right to cancel) Under the Distance Selling Regulations the customer is given the right to return unwanted goods. this "cooling-off" period gives you 7 working days in which to cancel your order without giving a reason. The period starts the day after the day that goods are received. During this time you are only required to cancel the order and are not obliged to return the goods within the 7 working days. If you wish to cancel an order within the 7 day cooling-off period, you may do so provided the goods are in a re-saleable condition. This means unused and complete with original packaging. To exercise this right please contact us by any of the methods displayed on the website. We will need confirmation in writing, as well as your name, address and invoice number. Please ensure that when returning goods you use a reputable delivery company that can provide evidence that they have delivered the goods back to us. Please also ensure that they are packed with sufficient care to ensure damage does not occur in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier. If you would like any advice on this please contact us. When exercising the right to cancel, goods are to be returned at the customer's cost. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they be made available for collection. The direct cost of collection will be deducted from the credit. We will credit your credit / debit card for the full amount of the goods (excluding delivery / collection costs) within 30 days of your cancellation. Faulty Goods and Warranty Issues Please notify us within 7 days of delivery if you believe you have received faulty goods. Faults occuring after the 7-day period are still covered by the Sales of Goods Act (1979) and also by the individual manufacturer's warranties that come with our products. Please call in advance before returning suspected faulty items as it may be possible to rectify problems over the telephone. If this is not possible, we will pay for the goods to be returned to our premises and forwarded to you after replacement/repair. If goods returned during this period are found not to be faulty, payment will be required for our collection and subsequent delivery costs before they can be returned.. After 30 days has elapsed from receipt of an order, suspected faulty goods are to be returned at the customer's expense. We will assess returned goods and either replace or repair them at no cost providing they are within the warranty period specified by the manufacturer. If a fault is not covered under warranty and is deemed to have occured due to misuse or expected wear and tear you will be notified, given the reason why, the cost of repair/replacement and return delivery. When payment is received the goods will be repaired/replaced and returned. We aim to complete these procedures within 10 days. Please note that with many products we do not deal directly with warranties and repairs and will pass your details to, or ask you to contact, the company that does. Repairs and replacements will be subject to that company's Terms and Conditions. However, first point of contact should any problem arise is with us. We cannot be held responsible for the manufacturer's warranties of a product, manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt or we should cease supplying the product. Mistakes in bills, receipts or payments As well as an e-mail notification breaking down the cost of your order, you will receive (either in a separate letter or delivered with your order) a customer invoice. if you believe there to be any mistakes please notify us immediately and we will correct this within 3 days. Making a Compaint We welcome any form of feedback to help us improve the service we offer. If you have any compaint regarding any aspect please contact us. We endeavour to respond to all compaints within 5 working days. We will keep you informed as we deal with your complaint and will, in most cases, be able to resolve this within 30 days. Force Majeure We shall have no liability for any failure to deliver goods, any delay in delivery, for any damage or defect goods caused by any of the following events or circumstances beyond it reasonable control: Acts of God, flood, riots, fire, drought, war or legislation. Accuracy of Information This website may include unintentional inaccuracies or typographical errors, for which we apologise. We reserve the right to make changes in the products, prices and content described in this website at any time and without notice. Limitation of Liability We shall not be responsible for any detrimental relaince you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but we are reliant on our webserver. Therefore, the online shopping service is provided on an "as is" and "as available" basis. Manufacturer's or other manuals provided with our products should be read and followed carefully at all times. Any other information or advice given on this site is meant for guidance only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be regarded as statements or representations of facts. No warranty is given as to the accuracy of any information given. Governing Law This agreement between Jasmin Direct and you shall be governed by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve disputes. Copyright 2003 Jasmin Direct Limited All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this agreement confers on you any licence or right under any of our trade marks, names or logos or of any third party. We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any of this website. the content of this website is and remains the intellectual property of Jasmin Direct Limited.